For shipped orders, Mosaic provides duffel bag(s) with FedEx return labels. When your event is over, place the dirty linens in the bag, and call FedEx for a pick-up or schedule online. If FedEx does not service your area, the duffels can be taken to your nearest FedEx store location. For smaller orders, rental linens can be returned in the original boxes, with a new shipping label that we provide.
For local clients, Mosaic offers a pick-up service for all orders that are delivered. Late night and holiday charges may apply for pick-ups after 5 pm on weekdays/ after regular business hours.
For all shipped orders, they must be in transit on the date that is listed on your invoice as “Client Ship Out”. For orders that are picked up at the Mosaic location, they must be returned on the return date that is listed on your invoice. Clients may be invoiced for linens not returned/in transit by the date agreed to on your invoice, but when delays are expected we ask clients to call us to let us know so that we can work with them on return exceptions.
If linens are wet, we ask that you lay the linens out to dry before placing them into the bags. If wet linens are placed into the bags, they will mildew. If linens are returned mildewed, they are considered damaged and replacement fees will be assessed.